At Tough Essence, we are committed to delivering your orders efficiently and securely, no matter where you are in the world.
Order Processing
All orders are processed within 1 to 3 business days after confirmation. Orders are not processed on weekends or public holidays.
Order Confirmation
Once your order is placed, you will receive a confirmation message with your order details. Our team may contact you to verify your order before dispatch.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at the time of checkout. Any additional costs will be communicated before order confirmation.
Order Tracking
After your order has been dispatched, tracking information (if available) will be shared with you so you can monitor the progress of your shipment.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of receiving your shipment at [email protected]. We will investigate the issue and provide a suitable resolution.
Failed Delivery Attempts
If delivery is unsuccessful due to incorrect information or unavailability at the provided address, our team may contact you to arrange re-delivery.
International Shipping
We proudly operate worldwide and strive to deliver our products across different regions with reliable shipping partners.
Contact Us
For any questions regarding shipping, feel free to contact us at [email protected].