At Tough Essence, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the following conditions.
Return Eligibility
Customers may request a return within 7 days of receiving the product. To be eligible, the item must be unused, in its original condition, and in the original packaging.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for return. Once your request is approved, instructions for returning the item will be provided.
Inspection and Approval
After receiving the returned item, we will inspect it within 3 to 5 business days. If the item meets our return conditions, your refund will be approved.
Refund Timeframe
Once approved, refunds will be processed within 5 to 7 business days. Since we operate on Cash on Delivery, refunds will be issued through a mutually agreed method such as bank transfer or other available options.
Non-Returnable Items
Items that are used, damaged by the customer, or not in original condition are not eligible for return or refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must report it within 48 hours of delivery by contacting [email protected]. We will arrange a replacement or refund after verification.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Changes to This Policy
Tough Essence reserves the right to update this Refunds and Return Policy at any time. Changes will be posted on this page.